From the monthly archives:

June 2010

Leadership

Of all the questions I get asked about the stuff of sales, I suppose none are more common than questions about “handling” objections.

My answer is always the same – “Why do you think you have so many people objecting to your ideas or solutions?”

And typically when I ask that, the answers reveal one of three circumstances:

1) The “objections” were not really objections at all, but mere questions
2) The ideas or solutions presented were not well organized or understood, or
3) The potential buyer or listener was the wrong person – without authority or interest… or both.

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Suddenly, this process becomes pretty simple.

In a conversation, there should be plenty of questions… on both sides. Questions are how we learn, how we clarify, and how we get to know each other and find common ground.

And as we answer those questions, it helps if we can communicate with brevity and clarity. If not, we can expect to get a lot more questions.

(I must admit that I’m still working on the brevity part, but alas… I digress.)

That said, questions are often mistaken as objections when they are not at all. Often, the question is just… a question. And a darn good one at that!

This leaves just category number three… you know, all those fine folks that are full of OBJECTIONS!! Remember our definition from yesterday’s article – an objection is:

1) a reason or argument presented in opposition, or
2) a feeling or expression of disapproval

With that in mind, the real issue becomes why are so many people bent on presenting their ideas and solutions to others who are opposed to, and disapproving of, the ideas in the first place?

Bingo… solve that issue, and solve 99% of the objection dilemma. On second thought, that might be a little off… it will likely solve 99.8%, and you can handle the other .2%… if that’s what you decide you want to do!

As for me?

Naw… I’ll just continue to speak with those who express a clear need, want or desire for what I’m offering!

Life’s short – play smart. I look forward to hearing from you soon!!

 

Photo Credit:

Katy Bate

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Leadership

Okay, so let’s pick up where we left off with the previous article .

No, not the part about being attacked at Barnes and Noble by some Network Marketers who are being weird – I’m talking about the discussion on handling objections!

Merriam-Webster defines OBJECTION as:
1) a reason or argument presented in opposition, or
2) a feeling or expression of disapproval

Now, let’s be clear… it’s not just the Network Marketers and MLM’ers who spend an inordinate amount of time worrying about objections! To be sure, the first chapter most often read in any sales book is the one that gives ideas on mastering that particular topic.

My take? I say it’s time to put this one to rest.

You see, I believe the FEAR OF OBJECTIONS is really a FEAR OF REJECTION. And once we get this concept, we can eliminate the fear forever.

How’s this… what if I told you that I think we can be incredibly successful without EVER handling another objection? Yes, what if I told you that I recommend not even attempting to have a relationship with those who are bent on arguing or expressing their feelings of disapproval with you?

Well, that’s exactly what I’m about to tell you!

On second thought, it will need to come tomorrow – ’cause right now I’m on my way to meet with a roomful of people with whom I have a ton in common and who aren’t interested in arguing anything at all!

Sweet.

Then again, if arguing is your deal – it is a free country… though I don’t suppose I’ll be seeing you tonight!

 

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fotogail

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Leadership

Recently I was asked to participate in a conference call that was focused on improving sales conversion rates for a group of network marketers… fun stuff, especially if you’ve got a great product or service line and a decent comp plan.

Problem is, most don’t… but alas, I digress.

On the other hand, there are a handful of great business opportunities that are based on network or multi-level models… but finding them requires using the same level of due-diligence that one would expect to use in any other investment or business enterprise.

Problem there… is that most won’t!

Ah well… in any event, I wanted to offer their members something of real value that would impact their effectiveness and be worthy of their time, so prior to the call I asked the host what he believed was the main concern of the vast majority of the players in the organization.

Without hesitation he said, “They’re all worried about prospecting… can you give them fifteen or twenty minutes or so of the best ways to increase their own attractiveness and overcome objections during that process?”

Fifteen or twenty minutes?

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“How about fifteen or twenty seconds,” I responded. “I can tell you right now, in three words… Don’t be weird. Period.”

Oh, sorry… that was four words. But it’s true… being weird is an unconditionally and exceptionally bad marketing strategy!

Knowing what I knew about their challenges… for example, their marketing model was born in antiquity, their brand is almost universally viewed with contempt, and their prospecting process, as trained, borders on subterfuge… I continued, knowing it might likely get me bounced from the program.

Next, I gave him six tips on building expert status for himself and his team, threw in a few more to seriously monetize the efforts of the newest members, and as for prospecting… I suggested they put away the “curiosity approaches”, stop targeting strangers at malls, coffee shops and book stores and focus instead on creating meaningful relationships with like-minded people who are perfect and ideal candidates for the products and services they offer… in other words, their niche!

Whew..!

But the real question is whether all of that got me kicked off the training call!! Not at all… in fact, he generally agreed with me and then asked a favor.

“I think what my people want to hear is how to overcome objections… could you just teach them that?”

Hmm, well I do have some some thoughts on that… but they’re only valid if we’re not being weird. More on this next time!

:)

 

    Questions:

When’s the last time you were approached by someone being weird?

What were they selling? Were they successful?

Why do you believe some people resort to subterfuge instead of searching out a meaningful relationship within a targeted niche?

 

Photo Credit:

Marxchivist

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Friends…

by Steve Buelow

Leadership

A good part of last weekend was spent with a friend that I haven’t seen in a few years.

And as with all good friends, the time in between matters little – Pete and I have as much in common today as we always have… which is quite interesting because we have ALMOST NOTHING in common today with what we had in common twenty years ago!

But alas… I digress.

I think part of what makes the relationship work so well is that there has been a constant and mutual respect that transcends time and circumstances and occasionally common sense… but there I go, digressing again!

So last week, at a point in life when I am looking for several key players for a new business venture, my call to Pete was not only a natural… he also answered in the manner I figured he would… the exact same manner that I would answer a call from him.

You see, part of believing in others is… well, believing in others. If Pete brings an idea to me… whether a business idea, a social solution, a charitable cause, whatever… I listen.

I listen because I respect his opinions, trust his judgment, and believe in his potential… and I suppose he believes in mine.

Now, it is true that all this trusting has gotten us into a fair amount of trouble at various points, like the time we…

Geez… there I go again.

So, in the interest of protecting the innocent :) we’ll just leave that part to the novelization or the movie!

However, it is certainly evident that separating true friends from mere acquaintances is often very simple… in fact, it really doesn’t require any thought at all. So here’s to all my friends… old and new.

And Pete… I look forward to our mutual success and our next great adventure.

 

Photo Credit:

Miss Turner

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More On Mass Marketing

by Steve Buelow

Leadership

As the cost of Traditional Advertising and Mass Marketing continues to rise, New Media is quietly connecting producers and consumers and deepening their relationships… all at the speed of light, and at a price point fast approaching zero.

That’s the good news.

Now, if you happen to be working with a company that hasn’t quite figured this out yet, then I guess that would be known as… yes, the bad news!

Oh well, C’est la vie…

I’m happy to report that over the past 24 hours I have been approached by several people who wanted to speak with me about the article we published yesterday on Mass Marketing.

Based on those conversations, I thought I’d upload this video that we recorded recently regarding the transition from Traditional to New Media!

I hope you enjoy it, and would love to hear from you.

 

 

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dichohecho

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Mass Marketing…

by Steve Buelow

Leadership

I received the most intriguing voice-mail yesterday.

In it, the caller was making a case against the ineffectiveness of what he called “Mass Marketing”.

His point was that:

1) Mass Marketing is a waste of time
2) Mass Marketing is a waste of money
3) Mass Marketing doesn’t create personal relationships

Of course, he was right.

I would also add that Mass Marketing, as I define it, doesn’t create much of a relationship with your brand either!

Further, any attempt to market to everyone will undeniably water down your message and likely the quality of your product or service as well. One size… rarely fits all.

But that’s not what was so interesting to me.

No, what interested me was how the caller defined Mass Marketing. His definition described people who would seemingly use what he termed “Social Media” channels, spamming thousands in an effort to have a few people buy whatever product it was that their company was hawking.

You know, it’s the tired old idea about throwing enough mud on the wall.

Certainly, any such approach used online will continue to generate the same pathetic results as it always has offline – plus the added negative today of just plain ticking people off who hate spam!

NOTE: Ticking people off is a universally lousy Marketing Strategy :)

But the assertion that the Internet is just another broadcast channel is to miss its significance entirely. The Web, and especially mobile technology, is all about connecting with others just like ourselves… who value the same principles and with whom we share a common bond.

These threads wind their way through our lives and thoughts and relationships, and in business they become identifiers of our ideal market.

In other words, our niche.

And in our niche, it is all about the relationship, all about transparency, all about getting to know our customers and really letting them get to know us.

And, if they get to know us well enough, they may actually begin to like us and then to trust us. Heck, they may even fall in love with us!!

And, at that point it is completely possible that they may consider buying from us… imagine that.

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Oh, and one more thing.

This voice-message revealed to me how ingrained concepts can often stick with us even when they no longer make contextual sense.

Here is a individual who has been in the business world for decades, but who is still hanging on to a preconceived notion and applying it with force to a new and wonderful and freeing technology that has the potential to make the world a more humane and connected place.

And what’s more, this gentleman happens to be a leader within an organization that recently announced publicly their intention to target almost $500,000,000.00 to Big Media traditional branding and advertising campaigns of the sort that were popular at the height of the Merchandising and Advertising ages of long ago.

In other words, Mass Marketing…

C’est la vie.

 

Photo Credit:

dichohecho

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Leadership

I closed Part One of this article by saying something like, “Those WITHOUT MONEY often think about it FAR MORE than those who have it.”

Well, now – I guess that’s not completely true… I didn’t say “something like” that… to be sure, that’s EXACTLY what I said!

Those WITHOUT MONEY often think about it FAR MORE than those who have it.

In fact, I often think there is a striking similarity to food here in at least one important aspect. Here’s the analogy that comes to mind most often: Let’s say that you and I just returned from an entire evening at our favorite restaurant where we were treated to an unbelievable seven course meal…

* Appetizers with Italian meats and cheeses
* Bruschetta with fresh tomatoes and herbs and spices
* Thick soup, tossed salad and an exquisite sampling of homemade breads
* Lemon sorbet served on real silver
* Broiled white fish and glazed chicken breast
* Generous slices of Prime Rib, Rib-Eye Steak cubes and fresh asparagus
* Finally, luscious Cheese Cake and unlimited Espresso to round out the experience

Now, if we are sane, what are the chances that either one of us is consumed with thoughts of getting home quickly to raid the fridge for a late night snack?

Not likely.

But what if it’s 11pm and I haven’t eaten all day? What if there’s a lack and my stomach has been growling for nine hours… then what? Well, it is quite possible that my focus could turn to food. And if it goes on long enough… even to unhealthy food.

I believe it’s the same with financial resources.

When we are satisfied (or occasionally even stuffed), money isn’t even on our minds. But let the lack come… invite the stress in… and thoughts of money (quite possibly even unhealthy thoughts) can begin to dominate our lives.

This condition of lack can motivate some to pursue money and think about money to the point that it becomes the main priority in their life. And unfortunately, this behavior can mess up… well, just about everything. Or at least just about everything that matters.

I look forward to speaking with you soon!

 

Photo Credit:

WoodleyWonderWorks

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